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Why us?

Offshoring parts of your business can lead to huge savings and free up your time to focus on what’s most important. But when it comes to the value you get from an offshore provider, there’s a lot more to consider than just the price.

Transparent fees, with everything you need

Business is about risk mitigation. Understanding the risks and making an informed decision.

So when comparing the value of offshoring providers, you definitely need to consider more than just their quoted costs. Even if two providers charge exactly the same total monthly fees, the value each delivers will vary wildly depending on their location, office fit-out, IT infrastructure and operational capability. There may even be a vast difference in the experience and capabilities of the staff they recruit for you.

So it pays to compare the details to ensure there are no unforeseen risks. Here are the factors to consider when choosing an offshoring provider:

  • Fees & inclusions
  • Infrastructure
  • Facilities
  • Location
  • Recruitment process
  • Recruitment & HR capability
  • Employee engagement
  • Control & scalability
  • Quality
  • Track record & financial stability

Let’s take a look at each of these important features in more detail, so you can evaluate the MicroSourcing model, and judge for yourself why it pays to partner with the strongest offshoring provider in the India.

Fees & inclusions – Transparency is key

Unlike most offshoring providers, we break our fees into two components:

  • Fixed monthly service fee
  • Salaries
Fixed monthly service fee

Your fixed monthly service fee covers:

  • World-class facilities and infrastructure
  • Fully furnished offices including a computer, monitor, mouse and keyboard for each workstation
  • Support services, including HR, recruitment, finance, payroll, compensation and benefits
  • High-speed internet (with redundant connections from multiple providers)
  • 24/7 on-site IT support
  • Client management and team management

With other service providers, you may find that not everything is included in the service fee. And in almost every case, what started out looking like a good deal actually ends up being a ‘from’ price with a shopping list of ‘optional extras’ that quickly add up to the true price.

Salaries

By separating salaries from service costs, we make it very easy for you to see you’re getting the best possible talent for your money. You have complete control over salaries and incentives, and the salary component of your monthly fee goes directly to your staff, without any mark-up.

Most service providers don’t do this. Instead, they charge a ‘fixed hourly rate’ that bundles the service fee and the employee’s salary. This pricing model incentivizes the provider to find the cheapest possible labor, in order to maximize their margin. As a result, candidate quality suffers and staff are quick to leave as soon as they’re offered market rate elsewhere.

We pay market rates for the skills you need. This attracts the best candidates, and ensures they feel valued and rewarded for their work. In fact, MicroSourcing’s employee attrition rate is less than half the industry average.

Robust infrastructure, designed for maximum uptime

When you’re comparing offshoring services, ask about their infrastructure, technology and emergency systems. The India is exposed to a number of typhoons each year, and we’ve seen how other businesses get into trouble when the power and internet go out in extreme weather. A cheap or unreliable provider may have skimped on infrastructure, which can make the difference between the success and failure of your offshore investment.

It’s important to make sure you’re getting a reliable service with solid uptime guarantees.

So why choose MicroSourcing? Every MicroSourcing facility provides 100% infrastructure redundancy and world-class business continuity processes. To keep things running smoothly, our offices have:

  • Backup generators
  • Multiple, dedicated internet connections from tier-1 providers at each site (any site can be used as a fail-over for any other site)
  • 24/7/365 dedicated IT support on site

So no matter what the weather throws at the India, it’s business as usual for you, and your customers won’t notice the difference.

State-of-the-art facilities

Our offices are located in purpose-built business process outsourcing (BPO) hubs. We’ve invested in state-of-the-art office fit-outs that are regarded as class-A facilities, with everything you’re used to seeing in a modern, big-city office: the latest computers, ergonomic workstation furniture, on-site cafés, and even onsite nurses and medical centers. Indeed, many of our clients are surprised that their offshore staff are based in offices that surpass their onshore office space!

Take a virtual tour of our state-of-the-art premises. Or better yet, come take a look in person and really get to know us! We’d love to give you a personal tour.

Let discuss how Crotonz will improve your business.